Our business is totally focused on delighting our customers and providing excellent levels of service. We ask our clients for feedback after every transaction – our latest statistics can be seen below.
of customers surveyed said our
office staff were friendly
of customers surveyed
were happy with our service
in their home
What is NPS?
Net Promoter or Net Promoter Score (NPS) is a score that helps gauge the loyalty of a firm's customer relationships.
For more information please follow the link below.
Here are some recent comments from our customers:
We have been using Vibrant Energy Matters for several years now and have found them efficient, competent and extremely friendly. Often we require a rapid return on an EPC and floor plans, VEM are always able to assist and frequently take the initiative to make suggestions to help the request go smoother. The website is easy to use and there is always someone on hand if I need further help or assistance. They offer great service with a smile, which are is in short supply in this day and age. We look forward to continuing our relationship with VEM for many years to come.
Our work with VEM always exceeds our expectations for service and flexibility. They are always willing to make adjustments to suit our needs which we just don't get with other companies. The working relationship we have with all of the team is second to none and we are looking forward to working with them in the future.
Projects Co-Ordinator - Connells Group
Over the last 3 years we have been in partnership with Vibrant, they have always exceeded our expectations and been willing to go that extra mile.
Vibrant have completed over 70,000 home energy assessments and due to their exceptional and professional server they have achieved a 97% customer satisfaction score on over 13,000 customer surveys.
Senior Manager - Npower
All of us here at DBK Estate Agents have been really impressed with the whole team at Vibrant. We have been dealing with them for over 4 years now and we look forward to many more years. Ingrid has always been helpful no matter the extent of our queries and always such a pleasure to speak to. Well done again guys!”
Manager - DBK Estate Agents
We have used Vibrant Energy as our EPC and Floorplan provider for over a year.
They offer a professional, efficient, and friendly services all enquiries are responded to promptly we have no hesitation in recommending them.
The ordering portal is user friendly and our point of contact (Ingrid) cannot do enough to help if any queries arise.
The EPC assessor, Alex, is also very professional and friendly.