GDPR Privacy Policy

Data Protection & Privacy Policy

Vibrant Energy Matters Ltd respects your privacy and is committed to protecting any personal data the company may hold about you for legitimate business purposes, and works in compliance with the Data Protection Act 1998 (DPA), General Data Protection Regulations (GDPR) , and Personal Electronic Communications Regulations (PECR).

 

Data Use

The law requires Vibrant Energy Matters Ltd (henceforth referred to as Vibrant) to take reasonable steps to ensure data is kept accurate and up to date. Personal data is stored by Vibrant as part of its requirement to undertake instructed property and energy assessments and related property services on behalf of its clients.

Vibrant will only obtain such personal data as is necessary for the above purpose and will remedy any inaccuracy without delay.

Personal data will be protected against unauthorised or unlawful processing and against accidental loss, destruction or damage. All appropriate technical and organisational security measures will be used to ensure the protection of personal data.

Vibrant is provided personal data by third parties in order to carry out the services as instructed by said third parties. Vibrant will not provide or share your personal data on to other third parties. Any information about third parties’ products or services will be provided to you by Vibrant only in the event that you have indicated you are prepared to accept such information.

Vibrant uses Google Analytics tools to understand how our visitors use the website. We use Google Analytics to collect standard internet log data and visitor behaviour patterns. Google allows us to understand things like the number of visitors we are getting and which parts of the site they are visiting. This analytical information is processed in a way that does not personally identify anyone.

You have the right to receive information in relation to the identity of the Data Controller whether or not your personal data is being processed and if so the nature and purposes of that processing. You will receive information about any personal data breach that is likely to result in a high risk to your rights and freedoms.

 

Personal Data Use for Marketing Communications Purposes

Vibrant may use your personal data for appropriate, relevant and legitimate marketing communications purposes via email, telephone, SMS text and post. Such marketing communications would relate to: The same or similar products and services to which you or your appointed representative have previously instructed Vibrant to undertake for you; products previously purchased; products and services you have expressed an explicit interest in; relevant products and services that Vibrant feels you may be interested in; newsletters and promotional emails that you have expressly subscribed to or opted in to receiving.

You have the right to amend your communications preferences, unsubscribe and or opt out of receiving any marketing communications by email, text and or post at any time, whereby Vibrant will remove your personal data from the marketing communications database. You may resubscribe and or opt back in at any time.

 

Data Subject Access Requests

By law, you have the right to ask what information Vibrant Energy Matters Ltd holds about you and why and how that data is used by the company, and you can request that all your personal data is removed permanently from the company’s database. This is called a Data Subject Access Request (henceforth referred to as DSAR).

A DSAR from individuals should be made by email, addressed to the Data Controller:  GDPR@vem.co.uk

The Data Controller can thereby supply a standard request form to you. Upon receipt of your DSAR, the Data Controller will aim to provide the relevant data within 14 days. The Data Controller will always verify the identity of anyone making a DSAR before handing over any information.

If the personal data Vibrant holds about you changes, please notify Vibrant by email, addressed to GDPR@vem.co.uk , or by post to: Vibrant Energy Matters, Unit 2, Foxes Lane, Blackwood, Gwent, NP12 4AB